ORDERS & SHIPPING
ORDERS & SHIPPING
HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP?
Orders are typically processed within 2 business days of purchase, pending availability and credit verification (please note: processing time is NOT included in the shipping time frame). Shipping times vary based on destination and shipping method, but we strive to get your next favorite piece to you within 2-3 business days for Ukraine and around 12-14 for rest of the world.
Please make sure all shipping and billing information is correct to avoid unnecessary delays.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
ALICE K accepts all major credit cards as well as PayPal.
Occasionally we have to cancel an order due to processing or payment issues. If we do cancel your order due to suspected fraud or other processing issues, we will contact you to verify the cancellation or obtain the additional necessary information to process the order. We cannot hold merchandise on orders for which we cannot collect payment. If we do not hear from you within 48 hours of reaching out to verify information, we will cancel your order.
HOW DO I KNOW IF MY ORDER WAS PLACED SUCCESSFULLY?
After your order is placed successfully, you will receive an Order Confirmation to the email associated with the order.
HOW DO I CHECK THE STATUS OF MY ORDER?
You can check the status of your shipment once you receive a Shipping Confirmation email. Please use the tracking number provided to keep an eye on your order and track it’s progress! If you opted for a text message, you will receive your tracking info via text to the number provided
WHERE DOES MY ORDER SHIP FROM?
Orders ship from our warehouse in Ukraine. If your order is ever sent in multiple packages, you will receive all tracking numbers attached to the shipment.
HOW WILL I KNOW IF MY ORDER HAS SHIPPED?
You will receive a Shipping Confirmation email or text with all tracking info!
WHAT IF MY PACKAGE IS LOST?
If your package is lost in transit, please reach out to us right away at [email protected]
All shipments delivered to the correct shipping address on order are no longer the responsibility of ALICE K. We cannot be held responsible for lost or stolen packages after delivery.
DO YOU SHIP INTERNATIONALLY?
HOW MUCH DOES INTERNATIONAL SHIPPING COST?
International shipping costs will be calculated at checkout. International customers are responsible for payment of any additional duties, import taxes, and brokerage or customs fees associated with an International shipment. In addition to the shipping cost, these fees will be added to the total at checkout and the order will ship DDP (Delivered Duty Paid). Duties and taxes are non-refundable. In the event that you make a return or your package is returned to sender or is abandoned, the duties due on the package and any associated fees will be deducted from your refund. At no point can we cover or refund these fees.
Estimated shipping prices (does not include customs, duties, and taxes):
- $ 30 (USD)
We're here to help! If you have any questions, please contact us at [email protected], or call us at +380663048205 between 10:00 AM and 6:00 PM EST, Monday- Friday